Water bills may be delayed in mail; late fees waived for some customers

April 02,2024

Enterprise water customers who may not have received their water bills before the due date will not be charged late fees due to a postal service delay.

“We certainly apologize for the inconvenience or any concern this may have caused our water customers, and we will work with those affected to make sure they are not penalized for the delay that was out of our control,” Mayor William E. Cooper said.

Cooper, who also serves as Superintendent of the Water Board, said more than 6500 Cycle 2 water bills were printed and mailed on the 11th of the month, which is standard. All Cycle 2 bills are due on the 30th of the month and are considered delinquent on the 10th of the following month.

“The water department will only waive the late fees for Cycle 2 bills this month, not all customers. It is important for residents to look closely at their statements and to contact the water department if they have any questions.”

Residents are reminded that the Enterprise Water Department offers paperless billing and bills that are set up on electronic billing (E-billing) are emailed the same day the bills are generated.  Printed bills can take longer due to potential postal service delays, holidays, and weekends.

The Enterprise Water Department also offers residents auto debit at no cost. Customers can set this up using the same options as setting up E-billing.

For more information about billing, customers can email water@enterpriseal.gov to request paperless billing, can adjust bill delivery options through their online profile, come to the Water Department at Enterprise City Hall or call (334) 347-1211.